We are looking for a proactive, commercially driven, and highly organized Sales Manager to lead the sales activities of our fashion brand.
The ideal candidate will be responsible for driving revenue, managing customer relationships, improving sales performance, identifying new business opportunities, and ensuring customers receive a professional and seamless buying experience.
This role requires someone who understands fashion retail, customer engagement, sales strategy, relationship management, order management, and how to convert enquiries and opportunities into consistent revenue growth.
Key Responsibilities
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Develop and execute sales strategies to achieve the brand’s revenue and growth targets.
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Manage the full sales process from customer enquiry and product recommendation to payment, order confirmation, and delivery coordination.
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Set weekly, monthly, quarterly, and seasonal sales targets.
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Track sales performance against targets and identify opportunities for improvement.
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Manage customer enquiries across WhatsApp, Instagram, website, email, phone, and other sales channels.
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Ensure enquiries and sales opportunities are followed up promptly and professionally.
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Build and maintain strong relationships with new, existing, and high-value customers.
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Develop strategies to increase repeat purchases, customer retention, upselling, and cross-selling.
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Maintain an organized sales pipeline and ensure potential customers are consistently followed up.
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Identify opportunities for corporate sales, bulk orders, styling partnerships, wholesale, retail partnerships, and other revenue channels.
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Generate and qualify new sales leads through outreach, referrals, networking, partnerships, events, and other channels.
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Maintain accurate records of customer enquiries, orders, payments, follow-ups, and sales activities.
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Monitor customer buying patterns and provide insights that can help improve products, campaigns, and inventory decisions.
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Work closely with the marketing team to convert campaign engagement and enquiries into sales.
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Work closely with the production team to confirm product availability, production timelines, custom orders, and delivery expectations.
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Coordinate with customer service and logistics teams to ensure orders are processed and delivered efficiently.
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Ensure customers receive accurate information about products, pricing, sizing, availability, delivery, and order timelines.
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Handle escalated sales-related customer issues and ensure appropriate resolution.
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Identify slow-moving and high-performing products and provide recommendations to management.
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Develop sales promotions and initiatives in collaboration with the marketing team.
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Prepare regular sales reports, forecasts, customer insights, and performance updates for management.
What We’re Looking For
The successful candidate should have strong knowledge of sales, fashion retail, customer relationship management, lead generation, sales conversion, negotiation, customer retention, order management, and revenue growth.
You should possess strong communication, persuasion, negotiation, organization, relationship-management, and problem-solving skills.
You should be comfortable working with sales targets, managing multiple customer conversations, following up consistently, and delivering a high standard of customer experience.
Previous experience working with a fashion brand, luxury brand, retail business, e-commerce company, lifestyle brand, or other customer-facing sales environment is preferred.
Experience with CRM systems, WhatsApp Business, social commerce, e-commerce platforms, spreadsheets, sales reporting, and customer management tools will be an advantage.
Apply to join our team as Sales Manager.
Send CV to info@raygrebas.com